Shipping policy

 

Shipping Policy

Scope

This Shipping Policy applies to all orders placed through our online store.
We ship worldwide unless specific restrictions apply to certain countries.

Shipping Destinations

We currently ship to:

  • Switzerland

  • Europe

  • Worldwide (selected countries)

If shipping to your country is not possible, we will notify you after your order has been placed.

Order Processing Time

All orders are processed after payment confirmation.

  • Processing time: 1–2 business days

  • No processing on weekends or public holidays

Delivery Times

Delivery time includes both processing and shipping time:

  • Switzerland: 2–5 business days

  • Europe: 4–10 business days

  • International: 7–20 business days

Please note: Delivery times may be extended due to high demand, customs processing, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout and depend on your location and order size.

  • Switzerland: CHF [X]

  • Europe: CHF [X–Y]

  • International: CHF [X–Y]

Free shipping may be offered during promotions or for orders above a certain value.

Shipping Carriers

We work with reliable shipping partners such as:
Swiss Post, DHL, UPS, or DPD (depending on destination).

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (if available).

Tracking

All tracked shipments will include a tracking number.
You can track your order directly via the link provided in your shipping confirmation email.

Customs, Duties & Import Taxes

For international orders (outside Switzerland), customs duties, import taxes, or additional fees may apply.

These charges are not included in the product price or shipping costs and are the responsibility of the customer.

Customers are responsible for checking their country’s import regulations before placing an order.

Undeliverable Packages

If a package is returned to us due to:

  • incorrect address

  • failed delivery attempts

  • refusal of delivery

  • unclaimed parcel

additional shipping fees may apply for reshipment.

Liability & Shipping Risk

Once the order has been handed over to the shipping carrier, the risk of loss or damage transfers to the carrier.

We are not responsible for:

  • delays caused by carriers

  • customs delays

  • lost or damaged parcels during transit

However, we will always support you in resolving such issues with the carrier.

Contact

If you have any questions regarding shipping, please contact us at:
contact@ventstrips.ch

We typically respond to customer support inquiries within 24–48 hours.